Terms and Conditions

The Terms and Conditions set out an agreement between 'you' the owner, Wagging Tails and the chosen carer 'the carer'.

1. Submission of a Booking Form will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking.
   
   
2. Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. You agree to make all future bookings through Wagging Tails and not directly through carers.
   
   
3. The remaining balance will be taken 7 days prior to your dogs board from the details of the card used to pay the deposit.
   
   
4. Cancellations must be notified to Wagging Tails in writing to 4 Oakenbrow, Dibden Purlieu, Southampton, SO45 5SL or by email to info@waggingtailsuk.couk within 24 hours of the 'sniffing out meeting'. Should you be unhappy with the choice of carer your deposit will be fully refunded or an alternative carer suggested. Should you cancel for any other reason the deposit will be retained and a £30.00 administration fee will incur. Once the deposit has been received and the booking confirmed our standard cancellation policy will come into effect. For the details of our cancellations policy please view online at www.waggingtailsuk.co.uk
   
   
5. You agree to provide full and detailed information in the Booking Form about your dog/s. During your continued use of Wagging Tails services you agree to keep us informed of any changes to your dog/s Booking Form.
   
   
6. All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the carer with the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.
   
   
7. Your agreement with the carer and Wagging Tails is upon a mutually satisfactory 'sniffing out meeting' taking place at the carer's home prior to the board. You agree to contact the chosen carer as soon as possible having received the Booking Confirmation Form to arrange the 'sniffing out meeting'.
   
   
8. In the event of any emergency if the carer is unable to proceed with the board we will endeavour to transfer the board to another carer. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to Wagging Tails.
   
   
9. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
   
   
10. We are happy to accept bookings for unspayed bitches, however if you believe your dog is due into season during her board you must inform us. If the chosen carer is not happy to accept your bitch in season we will endeavour to transfer the board. If we are unable to do so we will cancel as per the terms in section 8.
    
    
11. We are happy to accept entire males, providing they are not aggressive towards other dogs.
    
    
12. You agree to supply enough food for the duration of your dog's board plus water and food bowls, bedding, lead and any toys which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund the carer costs incurred purchasing more food.
    
    
13. If your dog causes damage to the carer's home, other than reasonable tear and wear, you agree to reimburse any reasonable cost incurred by the carer in this event.
    
    
14. If your dog is aggressive or bites during its board it will be moved to a kennel and a transfer fee of £20.00 will be payable by yourself upon your return. In addition any fees charged by the kennels will be payable by you.
    
    
15. Wagging Tails and / or the carer will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. You will be required to sign a Veterinary Form at the 'sniffing out meeting' you have with your carer. This will give the carer authorisation to take your dog/s to the Vet's if necessary, whilst also confirming you will either reimburse the carer or Wagging Tails any fees or pay the Veterinary Surgery directly, which-ever applies.
    
    
16. It is Wagging Tails policy to exercise all dogs on a lead, through experience we have found this to be in the best interests of the dog. However, if you would prefer your dog exercised off lead you will be required to complete an Off Lead Authorisation Form at the 'sniffing out meeting', under which you accept responsibility for third party liability and agree that your dog/s is insured (including third party liability cover). In the event of your dog not being insured at the start of the board we reserve the right to exercise your dog on a lead.
    
    
17. Although we make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death.