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Terms & Conditions

Terms and Conditions The Terms and Conditions set out an agreement between 'you' the owner, your local branch of Wagging Tails 'Wagging Tails' and the chosen carer 'the carer'.

  1. Submission of a Booking Form will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking.
  2. Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. You agree to make all future bookings through Wagging Tails and agree not to contact carers directly to confirm availability or arrange boarding.
  3. The remaining balance will be taken 7 working (Monday to Friday) days prior to your dogs board from the details of the card used to pay the deposit. Should the card be declined for whatever reason you will supply details of another card in order to take the balance. If we are unable to collect a balance the board will be cancelled.
  4. Cancellations must be notified to Wagging Tails in writing within 24 hours of the 'sniffing out meeting'. At the ‘sniffing out meeting’ should you be unhappy with the choice of carer your deposit will be fully refunded or an alternative carer suggested, provided you notify us within 24 hours of the ‘sniffing out meeting’. Should you cancel for any other reason after the 24 hour period following the ‘sniffing out meeting’ your deposit will be retained and a £30.00 administration fee will incur. Full details of our cancellation policy can be found at the bottom of all booking forms on our website www.waggingtailsuk.co.uk .

  5. You agree to provide full and detailed information in the Booking Form about your dog/s. During your continued use of Wagging Tails services you agree to keep us informed of any changes to your dog/s Booking Form.
  6. All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the carer with the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.
  7. All dogs must be microchipped and the microchip number must be supplied to Wagging Tails for a board to commence.
  8. Your agreement with the carer and Wagging Tails is upon a mutually satisfactory 'sniffing out meeting' taking place at the carer's home prior to the board. You agree to contact the chosen carer as soon as possible having received the Booking Confirmation Form to arrange the 'sniffing out meeting'
  9. In the event of any emergency if the carer is unable to proceed with the board we will endeavour to transfer the board to another carer. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to Wagging Tails.
  10. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
  11. We are happy to accept bookings for unspayed bitches, however if you believe your dog is due into season during her board you must inform us at the time of booking. If the chosen carer is not happy to accept your bitch in season we will endeavour to transfer the board. If we are unable to do so we will cancel as per the terms in section 9.
  12. We are happy to accept entire males, providing they are not aggressive towards other dogs.
  13. You agree to supply enough food for the duration of your dog's board plus water and food bowls, bedding, lead and any toys which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund the carer or Wagging Tails costs incurred purchasing more food.
  14. If your dog causes damage to the Dog Carer's home or belongings, other than reasonable tear and wear, you agree to reimburse any reasonable cost incurred by the carer in this event.
  15. If you collect your dog before the confirmed end date of the board you will not receive a refund.
  16. If your dog is aggressive or bites during its board it will be moved to a kennel and a transfer fee of £20.00 will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to Wagging Tails and any additional fees charged by the kennels will be payable by you.
  17. Wagging Tails and / or the carer will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives the carer authorisation to take your dog/s to the Vet's, including for treatment for external parasites, if necessary, whilst also confirming you will either reimburse the carer or Wagging Tails any fees or pay the Veterinary Surgery directly, which-ever applies.
  18. It is Wagging Tails policy to exercise all dogs on a lead, through experience we have found this to be in the best interests of the dog. However, if you would prefer your dog exercised off lead you will be required to complete an Off Lead Authorisation Form at the 'sniffing out meeting', under which you accept responsibility for third party liability and agree that your dog/s is insured (including third party liability cover). In the event of your dog not being insured at the start of the board we reserve the right to exercise your dog on a lead. 
  19. Although we make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death.
  20. Photos taken of your dog/s during the board will be the property of Wagging Tails and the carer and may be shared on our website and social media sites. Should you not wish for your dogs photos to be shared please let us know. Please note no details of your dogs exact holiday location will be given out, the security of dogs is paramount.